We are pleased to announce that from today, 13th January 2021, we will have Telephonists at each of our main hospital sites, who will serve as a point of contact for callers enquiring for updates on relatives.
We are aware of the significant difficulties the public are experiencing when trying to contact our wards during these very challenging times. We sincerely apologise for the distress this is causing. We wish to reassure you that we are recruiting additional staff to support the ward areas. Whilst we recruit, we have secured additional telephony support at each of our main hospital sites, 7 days a week.
The Telephonists will act as a link between callers and the wards. If the Telephonist can answer your query there and then, they will do so. Whilst they will be unable to discuss clinical information, they will be able to pass messages to the wards and inform callers of when the ward will ring callers back.
Please see attached the numbers to call for the hospital where the ward is located. When enquiring about your relative or friend, please continue to ring the ward first. If you are unable to get through to the ward, you can ring these dedicated lines between the hours of 8am-10am, 12 midday-2pm and 4pm-6pm.
PLEASE NOTE: This service will operate from 13th January 2021 for a period of 3 months (only).